In order to make the new and old customers to use our products, we promise as follows:
一、 pre-sale service commitments:
1、The manufacturing and inspection of racking, all procedures have quality records and detection data.
 2、Shelves will be packed, loaded and shipped according to the industry standards or our factory export products standard packing after strict inspection.
3、 Under the condition of equal competition, our factory will ensure the product quality based on keep the product technical performance and not change the product components,we have good faith to provide you the most preferential price.

二、Sale service commitment:
1、Using the national unified 《industrial products sales contract》sign a contract with you.
2、Consciously abide by the provisions of the contract law, ensure the smooth performance of the contract and technical agreement.
3、In order to guarantee the quality of rack products, all materials use domestic shelf industry’s material or international famous brands with high quality, provide you with quality products on schedule, and use of the mode of transportation, to make sure you receive the goods in good condition.
4、Active communication with customers, respect customer’s arrangement, to provide customer with thoughtful technical support.
5、According to the stipulations of the contract to provide you with inspection, installation, commissioning and training services.
三、：guaranteed delivery time
1、Product delivery time: according to customer requirements, if you have special needs like project need to be finished early, we can make special service for production, installation to meet customer’s needs.
2、 (1) technical maintenance instructions (2) general installation drawings (3) purchased components specification list (4) provide the wearing parts, spare parts list, together with a certain amount of spare parts
四、After-sales service commitment:
1、 Service purpose: honesty, quick, decisive, accurate, and thoughtfl.
2、 Service aim: service first and customer first.
3、Service efficiency: The supplier received the calls when machine failure, the maintenance personnel can reach the scene within 48 hours and began to repair.
4、Service principle: 1 year free maintenance, life-long service, long-term to provide spare parts, provide engineering improvement, and update new products.  
    a、Research and development strength, we have ability to develop innovative high-end shelves products for cooperation projects.
    b、The quality control standard: we fully implement ISO9001:2000 quality management system.
    c、Timely and thoughtful service, we strictly carry out the sales service commitments.
    d、Reliable product performance: we are willing to compete with other manufacturers in fair.
5、During the warranty period, our company’s technical personnel will do return visit questionnaire survey each year.
If you have any dissatisfaction, please feel free to contact us.
The complaint email：service@ebil.com  Bena（contact person）