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Commitment to Customers
In order to make the new and old customers to use our products, we promise as follows:
一、 pre-sale service commitments:
1The manufacturing and inspection of racking, all procedures have quality records and detection data.
 2、Shelves will be packed, loaded and shipped according to the industry standards or our factory export products standard packing after strict inspection.
3、 Under the condition of equal competition, our factory will ensure the product quality based on keep the product technical performance and not change the product components,we have good faith to provide you the most preferential price.

二、Sale service commitment:
1Using the national unified industrial products sales contractsign a contract with you.
2Consciously abide by the provisions of the contract law, ensure the smooth performance of the contract and technical agreement.
3In order to guarantee the quality of rack products, all materials use domestic shelf industry’material or international famous brands with high quality, provide you with quality products on schedule, and use of the mode of transportation, to make sure you receive the goods in good condition.
4Active communication with customers, respect customers arrangement, to provide customer with thoughtful technical support.
5According to the stipulations of the contract to provide you with inspection, installation, commissioning and training services.
三、:guaranteed delivery time
1Product delivery time: according to customer requirements, if you have special needs like project need to be finished early, we can make special service for production, installation to meet customerneeds.
2 (1) technical maintenance instructions (2) general installation drawings (3) purchased components specification list (4) provide the wearing parts, spare parts list, together with a certain amount of spare parts
四、After-sales service commitment:
1 Service purpose: honesty, quick, decisive, accurate, and thoughtfl.
2 Service aim: service first and customer first.
3Service efficiency: The supplier received the calls when machine failurethe maintenance personnel can reach the scene within 48 hours and began to repair.
4Service principle: 1 year free maintenance, life-long service, long-term to provide spare parts, provide engineering improvement, and update new products.  
    aResearch and development strength, we have ability to develop innovative high-end shelves products for cooperation projects.
    bThe quality control standard: we fully implement ISO9001:2000 quality management system.
    cTimely and thoughtful service, we strictly carry out the sales service commitments.
    dReliable product performance: we are willing tcompete with other manufacturerin fair.
5During the warranty period, our company’technical personnel will do return visit questionnaire survey each year.
If you have any dissatisfaction, please feel free to contact us.
The complaint emailservice@ebil.com  Benacontact person
 
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 TEL: (86 25)5279 5889
 MOBILE: (86)13951619081
 EMAIL: service@ebilmetal.com
 Q  Q: 2850537197;2850537198 
 WeChat : ebilmetal
 Research and Development Center:
   Ads: Building 1, Aiqin Wan, Hongyun Avenue, Jiangning District,Nanjing,China
   Manufacturing Bases:    
   Ads No. 61st Xiushan Road, Gaochun high-tech economic development                        Zone, Nanjing
Nanjing EBIL Metal Products  Co., LTD
Aim: Customer first, honesty first.
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